Happy Theft Protect Customers

Whilst we would never wish a vehicle theft or write off on any of our customers, it is inevitable that there will be thefts where customers need the service provided by Theft Protect.



The pleasing aspect of dealing with claimants is the sense of relief the product provides. Almost every customer we speak to after a Theft is distraught when they first contact us, and it gives us immense pride and pleasure to restore their mobility, often within a matter of hours.



Minimising the downside of theft incidents has a knock on effect for the selling broker. Customers thank the broker for selling them a Theft Protect policy, and the unanimous verdict is that the policy represents excellent value for money.



Here then, are a few of the circumstances where we have helped Theft Protect policyholders, with their reactions and comments about the brokers' involvement.



Mr C from Glasgow who had his Mazda Tribute stolen and burnt out a few days before Christmas. Theft Protect supplied a vehicle on Christmas eve. Mr C commented that it had saved his Christmas as he had so much running around to do. He immediately telephoned the selling agent to make sure the policy could be renewed. Fortunately, he had purchased a 4 year policy, so he has plenty of time!



Mrs N from Tipton in the West Midlands woke up to discover her Hyundai Santa fe had been stolen. As a mother in full time work, she faced losing wages and suffering a massive inconvenience. Her vehicle was never restored and she used the hire time wisely, thanking her broker and ensuring they had all they needed to sort her settlement cheque from the insurer.


Mr A and his partner both work in a busy insurance broker in Birmingham. The family Fiat
Grande Punto was nicked over a weekend and he was concerned that one or both of them might have to take time off work. As it happened, Theft Protect provided a vehicle within 24 hours, and as he was close to the claim, he was able to apply the pressure to his insurers for the cheque. Needless to say, Mr & Mrs A are both now keen supporters and promoters of the product to their customers, having had first hand experience.


Mrs W from Hertfordshire fell victim in the school holidays when her Ford Mondeo Zetec was stolen. When provided with her replacement vehicle, she commented that she didn't know how she would have managed with kids off school and family shopping to do. The broker contacted us to report that she had telephoned to thank them for the Theft Protect service.


Mrs G from Northern Ireland, was heavily pregnant in the summer of 2008 when the family BMW 320 Sport was taken from the driveway. Mr G worked away, so there was no possibility of borrowing his company car. She had a diary full of hospital appointments, pre natal classes and looking after her other children. This one brought us particular pleasure, helping a lady clearly in distress is our speciality! She was among the first policy holders to purchase Theft Protect in Northern Ireland, so we were exceptionally pleased to help. Mrs G is a family friend of the broker, so once again we have won a great supporter in the business sense too.



Mr B is a frail and elderly gent who needs his vehicle for even the short journies. When some heartless thieves broke into his house, stealing the car keys and his Rover 75 Classic as they left, he was absolutely distraught. He was due to drive down to Devon the next day to go to a family get together. Happily, Theft Protect came to the rescue and he was on his way. Over a year ago now, Mr B insisted his broker renew the Theft Protect cover.


Mrs P, from Newport, South Wales was another working mum. Her Volkswagen Passat was her pride and joy until liberated from her possession. She was poorly when she rang up to report the claim and didn't feel up to driving for a couple of days. No problem, Theft Protect provided the vehicle when she felt better.


Mr P was the first customer to claim from the Coversure branch sales. A businessman, he was extremely concerned about the potential loss and inconvenience to his business when his LWB
Mercedes Sprinter was stolen. He knew only too well the potential interruption to his business having suffered a previous theft and no one was able to help. His business runs a small fleet and he purchased a policy for each vehicle. A replacement LWB van was supplied same day, and as he purchased the 21 day cover, he was able to achieve settlement before the hire ended. A very happy customer who praised his broker for introducing him to Theft Protect.

Mrs B from North London had a momentary lapse in concentration and piled into another vehicle, writing her own vehicle, a Ford Fiesta Azura off in the process. Her anxiety was lessened when Theft protect provided a replacement vehicle same day.

Mr A from London was concerned about getting to and from work when his Lexus GS430 Sport was stolen overnight. Although he had only paid for a 14 day Focus type vehicle, he was able to upgrade to a lerger vehicle (at his expense), gaining the benefit ot the Theft Protect commercial rate. He was pleased that the cost he incurred was significantly reduced by the cost allowed under his Theft Protect policy, and particulalrly pleased that he had purchased the 21 day policy.

Mr B from Sandwell, is a market trader, whose Ford Transit van was stolen the week running up to Christmas and written off by the offenders who used it in a ram raid at a Currys store, stealing electrical goods. He was panicking because the Christmas week was so important for his business. His anxiety turned to delight when a replacement van was supplied in under two hours. He was quick to telephone his broker to praise the product and the service that had saved his Christmas.

Ms H is a police civilian worker, working shifts in South London. Driving her Renault Megane on an extremely icy road surface, she skidded into another vehicle, writing her own off in the process. After numerous telephone calls without getting any assistance, she telephoned her broker who reminded her that she had a Theft Protect policy. Due to start a night shift that evening, with no other means of transport, she was delighted with the hire vehicle that arrived from Theft Protect four hours before she was due to leave for work. She had been considering shopping around for her insurance renewal, but will now stay with the Redditch based broker as they were the only organisation who had truly looked after her interests.

Mr H from Hursey in Kent is a self employed long distance lorry driver. His vehicle, a Jeep Cherokee is essential transport for him as he often has to drive to the lorry park, some 6 miles away at 3 or 4am in the morning, often not returning to his vehicle until late at night. When his vehicle was stolen, he feared losing income as he knew of no one who could help. His broker again reminded him that he had purchased Theft Protect a few months earlier. A vehicle was supplied in time for Mr H to get to work without losing any time or money.

Mr R-S (double barrelled) from Wednesbury purchased a Theft Protect policy for his Gilera DNA 125cc motorcycle. Only qualified to ride motorcycles, using the vehicle as his transport to and from his shift work, he was extremely anxious to discover his bike and documents stolen from his driveway. He was fully expecting to lose time from work as he believed replacement motorcycles would be hard to hire. The claim was reported early one February morning, he had his replacement motorcycle delivered, fully insured by early afternoon, well in time for his afternoon shift. before leaving for work, he telephoned his broker to thank them for providing Theft Protect.

And one last amusing tale ....

Mr S, a self employed educational consultant from South Wales bought a Theft Protect policy earlier in 2009, having fallen victim previously and been without transport for four weeks. When his broker offered him Theft Protect he said yes immediately. Early in April, he parked his car in a side street in Cardiff whilst visiting a customer. On return, he found the vehicle was missing. He reported it to the police as stolen and contacted Theft Protect. He was delighted with the service offered and said that he would have the hire vehicle delivered the following morning. That afternoon, he caught a bus into town. Ever vigilant after the incident, he knew he would pass the road where he had parked his vehicle. As the bus approached the road prior to the one where the "incident" took place, he glanced out of the window, and there was his vehicle! Parked exactly where he had left it... He had returned to the wrong road, convinced his car had been stolen, the suspicious fellow! He was good humoured about it and had telephoned his broker beforehand to sing the praises of Theft Protect!